Electronic Security FAQs

How to Reset a BE367 Deadbolt to Factory Settings


1.    Remove the inside escutcheon to gain access to the deadbolt battery

2.    Disconnect the battery from the deadbolt

3.    Momentarily press the “Schlage” button on the face of the deadbolt a few times, with the battery         removed

4.    While holding the “Schlage” button depressed, reconnect the deadbolt battery. NOTE: You                      should see the “Schlage” button flash red two times followed by a long green pulse

5.    Continue to hold the “Schlage” button until the long green pulse is completed.  NOTE: The                     complete “Schlage” button red and green flashing sequence should take no more than 10                     seconds to complete. Repeat steps 2 through 5 if the red and green flashing sequence is not               provided as indicated.  You may need to press the “Schlage” button in step 3 a fewmore times             than before.


How do I clean the exterior of my Schlage electronic lock?


Warm soapy water and a cloth. Do not use chemicals/cleaning products, as this may affect the finish or electronic components.

Information on low battery threshold and nuisance delay is noted below: New firmware now has improved levels.


- These are approximate values/levels which change with measurement meters and measurement point.


You must have 4 volts or more battery/power supply level for the USB to connect and communicate with the SUS/HHD. If the battery/power supply voltage is lower than 4.0 the SUS/HHD will not connect to the AD/CO-Series Locks. This is true for all FW versions.


The AD300 must never be powered with batteries. The AD300 requires 12 or 24 VDC 250 ma AUX power. The AD300 must be powered from a external AUX supply to provide sufficient power for the RS-485 communication, the AD300 will not function on batteries.


Reader types determine voltage levels needed for operation. Locks with smart card readers, SM & MT, require higher voltage levels. Locks with Prox and Mag card readers can operate to lower voltages.


Low Battery is indicated with a nuisance delay with nine red blinks before UNLOCK on the AD200 & AD250.


The AD400 reports LOW Battery to the ACP (The AD400 has no nuisance blink/delay) 


Critical Battery is when the LOCK goes to Fail mode of "As-is; Safe, Secure."

AD400/AD200/AD250 After ADFwPkg 2.17.0 - June 2011


4 Battery Holder

New batteries = 6.2 VDC

Low battery threshold is 4.7 VDC for SM & MT - and 3.7 VDC for MAG and PROX (USB stops working at 4 VDC)

Critical battery threshold is 4.6 VDC for SM & MT - and 3.4 VDC for MAG and PROX (USB stops working at 4 VDC)

Coin cell = New/Full is 3.0 VDC. low is 2.8 VDC


AD400/AD200/AD250 After ADFwPkg 2.17.0 - June 2011


8 Battery Holder

New batteries = 12.4 VDC

Low battery threshold is 7.2 VDC

Critical battery threshold is 6.9 VDC

Coin cell = new/full is 3.0 VDC, low is 2.8 VDC 



4 Battery Holder (ONLY)


New batteries = 6.2 VDC

Low battery threshold is 4.2 VDC

Critical battery threshold is 3.9 VDC

Coin cell = new/full is 3.0 VDC, low is 2.8 VDC 



4 Battery Holder (ONLY)


New batteries = 6.2 VDC

Low battery threshold is 4.2 VDC

Critical battery threshold is 3.9 VDC

Coin cell = new/full is 3.0 VDC, low is 2.8 VDC




CO200 & CO250 Disable coin cell Nuisance delay and blink,


With CO.A.7 and SUS 4.10.2 or newer for CO200 and CO250, you can use the SUS/HHD, under Lock Properties, Edit, to de-select, DISABLE, the "Coin Cell Nuisance Delay" and the nine blink warning indication. 


The coin cell is only a back up voltage source for the real time clock. Changing the coin cell battery on an CO-Series lock is difficult. Customers can now decide to install fresh AA batteries and set the real time clock with the SUS during AA battery changes and not replace the coin cell. The real time clock works with just AA batteries, and no back-up. With the low coin cell nuisance delay and blink disabled by the SUS only low AA batteries will provide a nuisance warning.






The Coin Cell Battery Part Number is CR2025 for the AD-Series and CO-Series Locks

The Coin Cell Battery Part Number is CR2025 for the CT5000

The AD400 and AD300 are on-line locks and do not use the coin cell at all.

In AD and CO locks, the coin cell battery is used to maintain the "Real-Time" clock when the AA batteries are removed or depleted.  When the AA batteries are properly installed, the coin cell is not used at all since the AA batteries will provide power for the Real-Time Clock circuit.

The coin cell battery will maintain the AD-Series and CO-Series Date and TIME for up to 30 days, when the AA batteries are not installed or are depleted.


Can the AD-200 and CO-200 be manually programmed?


Yes.  The AD-200 and CO-200 each can be managed through manual direct lock keypad programming or PC software programming using an HHD to transfer programming information to the lock.


The physical lock Keypad option is mandatory for local manual lock programming. 


Either Schlage Express or SMS Select PC software can be used to program the AD200 and CO200 locks using the HHD.  Once a lock has been programmed with an HHD and PC software, local manual lock programming is disabled.  To re-enable local manual lock programming, the lock has to be Second Level Factory Default Reset and this process clears ALL current lock programming, whether manual or PC programmed, and sets the lock back to the Out of Box Factory Default condition, with all default codes restored.


Can I have multiple Hand Held Devices (HHD) coupled to the same lock?


Yes, several HHD's can be used with a single lock, as long as the HHD's have the same Coupling Password as the lock.


The HHD coupling password is set during the lock initialization, coupling process.

When the coupling password is changed the value is stored in the HHD and once coupled to a lock, the Coupling Password is also loaded in the lock/device memory.

The Coupling Password is compared whenever an HHD is trying to adjust lock configuration settings or downloading door programming files.



Be advised, When a AD or CO lock is Factory Default Reset (FDR), the DEFAULT Coupling Password will be restored along with any other settings within the lockset.

A Factory Default Reset (FDR) lock will need to be Re-Coupled with the HHD to reestablish higher site security.

CAUTION: If the Coupling Password is left at default, any HHD with a default coupling password will be recognized by the lock and can program or change any lock setting.  For highest security, ALWAYS couple with your devices using a NON-DEFAULT Coupling Password.


How do I couple a Hand Held Device to a PIM400?


Remove the PIM400/401 cover. Connect the HHD to the PIM using the HH-USB cable. The PIM400/401 will be displayed on the HHD screen. On the HHD, select Device Options, On the PIM400/401, press and hold the LINK 1 button. Then press the LINK 2 button three times. On the HHD, select Couple HHD to Device. When Coupling is successful, a message will be displayed on the HHD screen.

You can also follow the proper procedure by linking to the Schlage Utility Software User Guide document on page 19 Couple HHD to PIM.

If the PIM400 has already been coupled with a HHD, the Coupling process will be disabled and the PIM400 will no longer go into its Coupling Mode.  You must RESET the PIM400 in order to allow (re-enable) coupling of the PIM400.

Does Allegion have retrofit models available for compeitor products?


Yes, the FES20M is designed to retrofit the LW ES2000, the FES10 retrofits the LW ES110, and the FES15 retrofits the LW ES150.


What is the Warranty period on electric strikes?


FSH electric strikes have a 5 year warranty

FSH electromagnetic locks have a limited lifetime warranty. Please enquire for more detail on the warranty.

Where is factory recommendation for location of an EPT?


EPT installation guidelines are as follows:Recommended location is 152.4mm(6") below top hinge per templateSteelcraft will locate the power transfer prep at the Von Duprin recommended template location of 6" below the bottom of the top hinge to the top the the power transfer preparation unless noted otherwise. This applies to both the door and frame.When used with 115mm(4 1/2") hinges the locations are as follows:Frame location is 572mm(22 17/32") from head to CL of preparation.Door location is 569mm(22 13/32") from top of door to CL of preparation.

4631 Pull Operator with Track Arm - 3mm Standard, 68mm with Special Template Arm (ST3096) - which can be Indented on request).

LCN 4642 Push Operator - up to 114mm Standard, up to 204mm with Long Rod and Shoe (4640-79LR)


What is the maximum door weight and door leaf width, for the LCN Power Operators?


LCN Power Operators are tested up to 100kg doors with 1214mm width, for compliance with UL Standards. Doors heavier and wider than these are not tested to the stated number of operations, of each product. Please contsult with your Allegion Consultant for any application which exceed these specifications.


HK-II and HP-3000-E are the stocked models. Memory expansion, power supplies, hurricane enclosures are also readily available.

What card technologies are offered by Allegion?


The XceedID Proximity, aptiQ  Mifare® classic and aptiQ Mifare DESfire™ EV1 are the standard credentials that are offered by Allegion


Does the Privacy Plus Pack include Electric Mortice Locks?


Yes, the Privacy Plus Pack includes everything except the Door Furniture. It is recommended that LA702LEDS plus cylinder, and LA712LEDS furniture are used. 

To add extensions to the SEM series magnets, you "MUST" start with the 7810-514 coupler kit. The coupler kit provides (becomes) the first 1-1/2" of extension.

Additional extensions are available in 12.7mm(1/2"), 19mm(3/4"), 25.4mm(1"), 50.8mm(2") and 101.6mm(4") lengths that can be combined in any combination to get the required total extension needed.

The SEM 7800 series magnet extensions have a 3/8-24 thread.

Maximum extension length for a single door application is 305mm(12") (if magnet mounted at top of door). Less if mounted at bottom of door, where it becomes a trip hazard.

Maximum extension length for an application with a pair of doors is 127mm(5"). If longer, there is a possibility of the extension on one door preventing the other leaf from closing.


What power supply is required to operate the Von Duprin Chexit (CX) devices?


Chexit devices shipped after 24-8-2015 with motor driven.


You can use 1 Chexit with PS902, 3 Chexit with PS904 and 4 Chexit with PS914 or PS906 power supplies with proper gauge wire.

No option cards are required with PS900 series to operate the motor driven Chexit device.

Fire alarm contact ties directly into the motor driven Chexit device.





Chexit devices shipped prior to 24-8-2015 with solenoid driven.

The PS914 or PS873 power supply is required because the Chexit device solenoid operates with 24VDC  and requires 16 amp inrush and .4 amp holding current.

No option cards are required with PS914 or PS873 to operate the Chexit device. 

Fire alarm contact ties directly into the Chexit device.


What electric strikes are available for Von Duprin rim exit devices?


The 22, 33/35A and 98/99 rim exit devices:


The 6111 is the most common electric strike to be used with these devices

6112 and 6113 electric strikes also could be used

The 6300 surface mount electric strike can also be used

You will need to look at the templates to determine what is best for your door, frame and stile width conditions.


The 88-F rim device:


Only compatible with 6111 electric strike

The 55 rim device:


Strike lip is different on 6111, 6112 and 6113 x 55 rim device. Specify 55 rim x 6111, 6112 or 6113.